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Customer support

We recommend that you first contact the management of your school or kindergarten. If you need further assistance, you are welcome to contact us.

What type of device did you use when the problem occurred? *
Select the device you were using when the problem occurred. If you have tried multiple devices, specify which ones in the free text field below.
Which browser did you use when the problem occurred? *
Select the browser you were using when the problem occurred. If you have tried multiple browsers, specify which ones in the free text field below.
Describe the problem and the action you took. Provide relevant information only.
We would like screenshots of the entire screen. Please send us multiple screenshots if possible. This makes it easier for us to assist you.

Please ensure that you do not upload sensitive information.
Consent
By submitting your inquiry, you agree that Vigilo may process the information you provide in this case. We use Zendesk for this purpose and store the information until we have responded and closed the case you create. After that, the information will be deleted or anonymized. Some of the anonymized information may be used to analyze how users contact us, for example, how many inquiries relate to kindergarten.